Itqualityassurance
- What are the four default statuses of a ticket?
- What does the blue color indicate in Zendesk?
- What are tickets in software development?
- What is Zendesk tickets?
What are the four default statuses of a ticket?
Modified on: Thu, 1 Dec, 2022 at 11:43 AM. In most help desks, a ticket can be in one of four statuses: Open, Pending, Resolved or Closed.
What does the blue color indicate in Zendesk?
Within a ticket, comments use background colors to indicate the type of comment, such as yellow for private comments or blue (temporarily) for comments and other ticket updates added while you're viewing the ticket. The exception is the Zendesk Agent Workspace which doesn't support blue (temporary) colors for comments.
What are tickets in software development?
They handle individual elements called tickets that provide a context of what issue the requester is facing, along with other data like category, priority, etc. Tickets act as a documentation of a particular problem, its current status, and other associated information.
What is Zendesk tickets?
Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API.
