Are there best practices regarding customer service chat popup windows?

1. What is chat pop?
2. How do customer service chats work?
3. What makes a good webchat?
4. What is a live chat assistant?

What is chat pop?

A live chat pop-up helps customers connect with your business and can enable co-browsing, an efficient way of working through any issues they're experiencing. A conversation with a human can make a world of difference for customers.

How do customer service chats work?

Live chat support is a way for customers to have real-time, back-and-forth conversations with support agents. Using live chat software embedded on a company's website, customers can send their questions to a person who can quickly reply to them in the same small window.

What makes a good webchat?

Personalized chat – start a chat using a visitor's name, personalize your greeting and responses. Make a connection – use names and photos of agents so customers feel they are connecting with another human, building trust. Be positive and friendly – use a positive tone so agents aren't misconstrued as rude.

What is a live chat assistant?

Live chat agents are employees of the customer service team who answer customer questions and inquiries via live chat. It is one feature of the support software and is used to get the customer a real-time response.