Itqualityassurance
- Why is it important to suggest alternative options to customers?
- What phrase can you use in place of saying no to a customer?
Why is it important to suggest alternative options to customers?
“Allowing your customer to choose between two options will allow you to increase your sales by allowing your customer to feel like they're in control,” writes Mark Hunter on TheSalesHunter.com.
What phrase can you use in place of saying no to a customer?
Instead of “No, we don't have that,” try phrases like, “I can see how that would be useful, but I'm afraid we don't have plans to add that functionality,” or “While there's currently no way to do that, we appreciate you taking the time to let us know what you're looking for—most of the improvements we make come from ...
