Chatbot

Chatbot automation

Chatbot automation
  1. What is chatbot automation?
  2. Is a chatbot a form of automation?

What is chatbot automation?

What is chatbot automation? Chatbot, also known as chatterbot is a software application mainly employed by businesses to initiate a live conversation through text or speech-to-text instead of calling or talking to the human agent through the phone.

Is a chatbot a form of automation?

A chatbot uses AI and automation to replace or augment human agents in customer service and engagement.

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