Itqualityassurance
- What is co-browsing in contact center?
- What is the meaning of co-browsing?
- What is Oracle co-browsing?
What is co-browsing in contact center?
What is Co-browse? Co-browse is technology that allows an agent and a customer to operate the same web page at the same time during a voice or digital interaction.
What is the meaning of co-browsing?
Co-browsing is collaborative, where both parties can browse together on a website and interact with the page in real time. It allows agents to see what the customer is seeing without being able to see other things on their device.
What is Oracle co-browsing?
Oracle Co-browse is a collaboration tool that can be used during voice or chat interactions to enable a company representative to see the screen of the customer that he's interacting with in real-time.
