Consistency in service quality

In service, consistency implies achieving sameness, uniformity and fairness in the delivery or execution of all the service attributes, regardless of time, place, occasion, and service provider.

1. Why is consistency important in service?
2. Why is consistency important in quality?
3. Is consistency a good quality?

Why is consistency important in service?

Consistency ensures that customers are treated the same each and every time they interact with you, regardless of the agent they speak with. The key benefit of consistent customer service is fast and accurate responses.

Why is consistency important in quality?

Consistency is important to the overall success of every business. Providing consistent, high quality products allows your customers to know exactly what to expect every time they purchase your products. This increases trust in your brand and can have a significant impact on the number of products you sell.

Is consistency a good quality?

Are Consistency and Quality the Same? Not necessarily. You can make a consistently bad product, which obviously isn't good for your business. You need to make a consistently good product, which ISO 9001 — specifically, a quality management system designed around the ISO 9001 quality standard — can help you produce.