Customer Verification

1. What is customer verification?
2. Why is verification important?
3. What is a verification process?

What is customer verification?

Customer verification is a process used by contact centers to authenticate the customer's information and validate their identity.

Why is verification important?

Deters fraud in all forms

The key benefit of acquiring identity and access management services is that it deters fraud. This is especially important for companies in the financial industry since it can prevent malicious schemes such as money laundering.

What is a verification process?

The Verification process provides the evidence that the system or system element performs its intended functions and meets all performance requirements listed in the system performance specification and functional and allocated baselines.