Do people actually use chats/chatbots on business websites?

1. Do people actually use chatbots?
2. How effective are chatbots on websites?
3. Do customers like using chatbots?
4. What percentage of companies use chatbots?

Do people actually use chatbots?

Chatbots have become all the rage with companies looking for ways to streamline operations and answer customer questions without bogging down their service teams.

How effective are chatbots on websites?

Used as a targeted tool, chatbots can increase engagement up to 90% and sales by 67%.

Do customers like using chatbots?

Chatbots are reactive customer service tools

89% of consumers appreciate customer service chatbots for their quick responses. In just a few seconds, a user can get an instant response to customer questions, no matter how solicited the support services are.

What percentage of companies use chatbots?

Stat #12: 36% of businesses use chatbots to generate more leads, and business leaders claim that on average, chatbots improve sales by 67%.