Do you know any good research on self-service technology (kiosk) within retail environments?

1. Why is self-service good for retailers?
2. What is a kiosk technology?
3. What is the importance of kiosk?

Why is self-service good for retailers?

Speed. Time-pressed shoppers want to be in and out of stores quickly, and self-service options allow them to do just that. Cutting out long checkout queues and minimizing wait times for shoppers can go a long way in making your retailer a preferred option for customers who are always on the go.

What is a kiosk technology?

An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.

What is the importance of kiosk?

Digital kiosks can help your customers feel safer when making a purchase because they can do so without having to involve others in the transaction. They can maintain a private presence while taking advantage of your company's goods and services, helping to establish a feeling of trust with your brand.