Itqualityassurance
- What is the purpose of ISO 9241?
- What are the three main measures of usability as stated in ISO 9241?
- What are the three components including its description in the frameworks of ISO 9241-11?
- What is user experience ISO?
What is the purpose of ISO 9241?
ISO 9241-11:2018 provides a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems (including built environments), and products (including industrial and consumer products) and services (including technical and personal ...
What are the three main measures of usability as stated in ISO 9241?
The term usability has been in general use for close to a century but wasn't officially codified into a standard until the late 1990s. The original definition of usability was embodied in ISO 9241 Part 11 as a combination of effectiveness, efficiency, and satisfaction.
What are the three components including its description in the frameworks of ISO 9241-11?
ISO 9241-11
There are three components in the framework: System Effectiveness to examine the users' ability to complete the given tasks, System Efficiency to examine the required user resources to complete the tasks, and System Satisfaction to record the users' opinions and feedback.
What is user experience ISO?
The term user experience is defined in ISO 9241 – 210. According to this, user experience describes „A person's perceptions and responses that result from the use and/or anticipated use of a product, system or service.”
