Itqualityassurance
A duplicate case is a case that contains the same Social Security number (SSN) as a previous case entered by the same employer.
- What does status duplicate mean?
- How can I find duplicate cases?
- Why should we identify duplicate cases in Pega?
- What is duplicate case search in PEGA?
What does status duplicate mean?
It means that we have already received your application. So, if you apply again, it will be considered a “duplicate” and rejected.
How can I find duplicate cases?
Cases are considered duplicates if their values match for all selected variables. If you want to identify only cases that are a 100% match in all respects, select all of the variables. Sort within matching groups by. Cases are automatically sorted by the variables that define matching cases.
Why should we identify duplicate cases in Pega?
To avoid double-booking the procedure, the user should not process the request with the incorrect date. In these situations, users need to identify duplicate cases so that users can process the correct case. Pega provides the search duplicate cases process to help users identify and resolve duplicate cases.
What is duplicate case search in PEGA?
Duplicate cases
Users may enter a case that shares the same data values with another case in the system. For instance, two purchase requests may have the same request date, the same items, or the same customer name.
