Itqualityassurance
- Why is it important to give both positive and negative feedback?
- Is it better to give positive or negative feedback first?
- How does positive feedback and negative feedback influence behavior?
- How does positive feedback affect the way participants?
Why is it important to give both positive and negative feedback?
These are indicators of customer dissatisfaction, which imply that your customers were expecting more from you. While positive feedback tells you where you're good at, negative feedback tells you what you need to improve or change so that you can tailor your services to their needs.
Is it better to give positive or negative feedback first?
Definitely give the compliment first. Knowing you have done something right may make the negative feedback more acceptable. Giving the bad news first can make the compliment seem patronising or condescending.
How does positive feedback and negative feedback influence behavior?
Positive feedback is used to indicate that an expected or desired behavior was demonstrated, or to reinforce successive steps toward a goal. Negative feedback indicates that a behavior or task was not performed correctly, thus indicating that a change of behavior is needed [4].
How does positive feedback affect the way participants?
Results showed that positive feedback elicited greater interest and enjoyment during the task than neutral and negative feedback. In addition, perceived competence was greater with positive feedback than for neutral and negative feedback in low competitive participants.
