Itqualityassurance
Explain things carefully
- “Let me explain you why we cannot provide this feature at present”
- “The main reason for this is that……”
- “Please accept our apologies that the feature you request is not available at present. However, it is of highest priority and we will do our best to implement it as soon as possible”
How do you tell a customer you Cannot help them examples?
Example 1: “I'm sorry to tell you this, but unfortunately, that's not something we're able to do. I understand how important this is for you. If there's anything else we can do to help, please let me know.” Example 2: “I understand how you feel and apologize that we're not able to fulfill that request at this time.
