Itqualityassurance
What is expectation management?
Managing expectations means communicating so that all involved have a clear understanding of what to expect-and when to expect it. It also requires keeping communications open.
Why is managing expectation important?
Through expectations, you can help establish boundaries, set goals and learn more about those with whom you interact. Managing expectations at work may also be important to help create a positive, healthy work environment where you can thrive and increase your skills.
