Itqualityassurance
- What does it mean to gather feedback?
- What is the importance of gathering feedback from users?
- What tools can be used to gather user feedback?
What does it mean to gather feedback?
Its purpose is to reveal their level of satisfaction and help product, customer success, and marketing teams understand where there is room for improvement. Companies can collect customer feedback proactively by polling and surveying customers, interviewing them, or by asking for reviews.
What is the importance of gathering feedback from users?
By asking for customers feedback you make them feel their opinions truly valued. When the customers feel listened to, they begin to have positive connotations with your brand and direct their good experience back at you, which in turn could lead to more sales in the future.
What tools can be used to gather user feedback?
Some customer feedback tools like SurveyMonkey, Typeform, and Usersnap offer great value for money. Others, such as Wootric, Survicate, and ProProfs Survey Maker have free versions, so they're perfect if you're just starting out and don't have a big budget.
