How do you deliver bad news to customers interview question

1. How do you deliver bad news interview questions?
2. Would you give me an example of when you had to deliver negative feedback?

How do you deliver bad news interview questions?

– Example Answer. “I believe that bad news is best delivered in person and discretely, where it is responsible to do so. I don't particularly relish giving bad news (I suppose not many do) so I often try to resolve the situation in advance so the bad news never needs to be given.

Would you give me an example of when you had to deliver negative feedback?

Sample Answer

One of our employees started frequently coming in late to work. I explained to her why I was concerned about this behavior — it violated our policies and negatively affected her co-workers. She acknowledged the problem, and I asked if there was a reason for the change from her usual punctuality.