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How to be UX Researcher supporting an open source project with differing user objectives?

How to be UX Researcher supporting an open source project with differing user objectives?
  1. What can a researcher learn when they properly empathize with users during user research?

What can a researcher learn when they properly empathize with users during user research?

By using empathy in the process of observing and doing your analysis you will know what is important or impactful to a user because you will have felt and understood in a similar way. You will have access to what you felt and experienced through your memory, in notes and potentially on video.

Is this a workable chronology of the UX process? [closed]
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