How to best understand users' emotions?

1. What are the four steps of strategy of understanding emotions?
2. How do you read someone's emotional state?

What are the four steps of strategy of understanding emotions?

The four domains of Emotional Intelligence — self awareness, self management, social awareness, and relationship management — each can help a leader face any crisis with lower levels of stress, less emotional reactivity and fewer unintended consequences.

How do you read someone's emotional state?

WASHINGTON — If you want to know how someone is feeling, it might be better to close your eyes and use your ears: People tend to read others' emotions more accurately when they listen and don't look, according to research published by the American Psychological Association.