What makes a successful design team?
For a design team to be successful, our empathy must go beyond the people we are designing for and include the people we are designing with. Applying empathy to collaboration and co-designing helps everyone feel included; it lets them know that their ideas and experiences are valued.
Who is the most important member within a design team?
Discussions of design leadership tend to look upward, toward the executives and directors who sit atop the organization. And while those folks are indeed important, their efforts overshadow what I've realized is the most impactful role in a design organization: the “lower-middle management” of the Design Team Lead.