Itqualityassurance
- How do you deliver bad news to customers interview question?
- What are your strategies on delivering bad news?
- How do you deliver bad news in writing samples?
How do you deliver bad news to customers interview question?
– Example Answer. “I believe that bad news is best delivered in person and discretely, where it is responsible to do so. I don't particularly relish giving bad news (I suppose not many do) so I often try to resolve the situation in advance so the bad news never needs to be given.
What are your strategies on delivering bad news?
Be Genuine. When the time comes to deliver the message, try to be authentic and compassionate, and treat the other person with respect and dignity. Don't try to "sugarcoat" the truth; it's best to be forthright and honest about what's happened, and about what you're going to do to make it right.
How do you deliver bad news in writing samples?
To deliver bad news, you have two choices: (1) state the bad news right away, or (2) soften it by leading up to it with an explanation. If the bad news is minor, or if your reader expects it, go ahead and be direct. But in most cases, the second approach is better.
