Itqualityassurance
In my experience, any email giving bad news needs to:
- Quickly inform the person of the bad news.
- Explain or provide a reason(s) why either the decision was taken or the thing has happened.
- Be apologetic.
- Provide the person with an opportunity to discuss the situation with you.
How do you deliver bad news to a customer examples?
A better approach when you give bad news is to first take a step back and let them react. Then listen to what they have said and address any concerns by repeating them back and using an appropriate acknowledgement statement, such as: “I can absolutely see the issues that we've got here.”
