Itqualityassurance
What is a FAQ sheet?
What is an FAQ page? An FAQ (Frequently Asked Questions) page is a key part of a knowledge base because it addresses the most common questions customers have and is useful to customers at all stages of the customer journey. FAQs start with a question and then answer it concisely.
How many questions should a FAQ have?
There's no right or wrong answer here, since this will vary greatly by the nature of your business and the intelligence of your customers. That said, you want to find a nice middle ground. Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with.
