Itqualityassurance
What is chat support process?
Chat support is a common method of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Delivered by live agents or through artificial intelligence (AI), chat support supplements more traditional customer service channels, such as voice or email.
What can we do in chat process?
Chat process is a common term used in contact centers for when a brand's support team uses live chat to interact with customers.
What is a chat support representative?
What is a Chat Support Agent? A chat support agent connects with customers through instant messaging on a business's website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.
