How to show queue position?

1. How do I show queue position in Salesforce chat?
2. What is queue position?
3. When can the customer see their place in line with queue position?

How do I show queue position in Salesforce chat?

In the Chat Button menu, select the Chat button or automated invitation that you want to use with the chat window from the dropdown list. Select Show queue position if you want to display the customer's place in line while they wait to chat with a support agent or to be transferred.

What is queue position?

A queue position announcement can be defined as a pre-recorded audio message that the customer hears during the wait time when they are actually on hold on the line, informing them of how many callers are ahead of them on the queue and/or the estimated time to wait before connecting with a live agent.

When can the customer see their place in line with queue position?

The queue position is shown only when there is a queue of customers waiting (for example, when no agents are currently available).