Incoming / Outgoing Calls

an incoming call? An outgoing call is a phone call you make to someone else, while an incoming call is a phone call that someone makes to you.

1. What is a outgoing call mean?
2. What does incoming call mean?

What is a outgoing call mean?

An outgoing or outbound call is a type of phone interaction that is initiated by a call center agent. Usually, these calls to customers are made by members of the sales team or customer service representatives. Sales teams tend to initiate cold calls to new leads that have no previous relationship with the company.

What does incoming call mean?

An incoming message or phone call is one that you receive.