Help

Is the Help feature really helping?

Is the Help feature really helping?
  1. What does the help desk do?

What does the help desk do?

Help Desks Handle Incoming Support Requests From End-Users

As such, help desk support staff are tasked with answering questions and providing on-site help to users experiencing a problem. When necessary, they also escalate issues to a specialist or find alternative ways to resolve the incident.

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