Itqualityassurance
- How do you handle the client if you dont know the solution to the issue raised by him?
- How do you deal with a customer that knows everything?
How do you handle the client if you dont know the solution to the issue raised by him?
Spend more time listening and asking
Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don't even offer. If that's the case, you can simply inform them that they can seek the answer from the appropriate authority.
How do you deal with a customer that knows everything?
To summarize, the easy way to deal with know-it-all customers is to smile, be friendly, courteous, and listen without interrupting. If you let them talk long enough, you may find they are interested in a solution that matches their image of a well-educated buyer, which, after all, could be toward the higher end.
