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Live Chat - Where to Place Button on a Customer Service Portal

Live Chat - Where to Place Button on a Customer Service Portal

The recommendation is to place your live chat button at the bottom right corner of your website or in the footer, as these are familiar and usual spots where people naturally notice and navigate to.

  1. Where is the live chat button?
  2. What is a live chat button?

Where is the live chat button?

A live chat button is a small icon, usually located at the bottom right corner of a web page, that invites visitors to start a chat conversation with a website owner.

What is a live chat button?

A live chat button is an icon placed somewhere on your website that allows customers to communicate with customer support in real time. It enables your agents to quickly and effectively resolve customer inquiries.

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