Itqualityassurance
How can user journey be improved?
How can I improve my customers journey? There is a wealth of modern ways to improve your customer's journey, using social media, an omnichannel approach, free services, staying one step ahead of the competition, obtaining brand ambassadors, personalized service are among the many options available to modern businesses.
What are the 4 stages of journey mapping?
There are at least four stages in a customer journey: inquiry, comparison, purchase and installation. These stages may have different names; inquiry, for example, is sometimes called awareness. Often, there is a fifth stage called loyalty or advocacy.
