How do mobile apps get feedback?
Ask for Rates and Reviews
The easiest way to get the feedback is to simply ask your users within the app as both platforms (Android and iOS) support requests to users to rate and review the app. Mobile app ratings directly affect how easily your app can be found at the Stores.
What are examples of customer feedback?
“How would you feel if you could no longer use this product/feature?” This customer feedback example stands out because it helps companies figure out if: they're still in the right market. the product still solves a relevant problem.