- What does wow factor mean in business?
- What do you understand about the WOW factor in customer service?
What does wow factor mean in business?
According to the Chron, “The “WOW” factor is a commonly used slang term in business that most often depicts what a company does to go above and beyond customer expectations in delivering a great product and service experience.” As a small business you actually have an advantage of size and mobility when it comes to the ...
What do you understand about the WOW factor in customer service?
A wow experience, in my definition, is when service goes beyond fulfilling basic customer expectations and does so in a creative unexpected way. This is important because human beings–including human customers–remember best in terms of stories.