Factor

My client is asking for more wow factor. [closed]

My client is asking for more wow factor. [closed]
  1. What does wow factor mean in business?
  2. What do you understand about the WOW factor in customer service?

What does wow factor mean in business?

According to the Chron, “The “WOW” factor is a commonly used slang term in business that most often depicts what a company does to go above and beyond customer expectations in delivering a great product and service experience.” As a small business you actually have an advantage of size and mobility when it comes to the ...

What do you understand about the WOW factor in customer service?

A wow experience, in my definition, is when service goes beyond fulfilling basic customer expectations and does so in a creative unexpected way. This is important because human beings–including human customers–remember best in terms of stories.

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