Nps overview

1. How do you explain NPS?
2. What are the 3 categories of NPS?
3. What is NPS model?
4. What is a good NPS for a company?

How do you explain NPS?

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.

What are the 3 categories of NPS?

In NPS, there are multiple PFMs, Investment options (Auto or Active) and four Asset Classes i.e. Equity, Corporate debt, Government Bonds and Alternative Investment Funds.

What is NPS model?

NPS is a market linked, defined contribution product. Under NPS, a unique Permanent Retirement Account Number (PRAN) is generated and maintained by the Central Recordkeeping Agency (CRA) for individual subscriber. NPS offers two types of accounts, namely Tier-I and Tier-II.

What is a good NPS for a company?

The creators of the NPS metric, Bain & Company, say that although an NPS score above 0 is good, above 20 is great and above 50 is amazing. Anywhere above 80 is the top percentile. However, it's important to note that a good NPS score depends on whether you're using the absolute or relative NPS method.