Open-ended questions

What are open-ended questions? Open-ended questions are questions that cannot be answered with a simple 'yes' or 'no', and instead require the respondent to elaborate on their points. Open-ended questions help you see things from a customer's perspective as you get feedback in their own words instead of stock answers.

1. What is an example of a open-ended question?
2. Which are closed-ended questions?

What is an example of a open-ended question?

Open-ended questions prompt a conversation because they can't be answered with one-word answers. An example of an open-ended question would be 'Where do you want to be in five years?'

Which are closed-ended questions?

What are close-ended questions? Close-ended questions are questions that have predetermined answers for respondents to choose from. In some cases, close-ended questions can be answered by a simple one-word answer – e.g., yes/no, or true/false. Other types offer a set of multiple-choice answers.