Personas

Personas usability

Personas usability
  1. What is persona in usability?
  2. What are the 3 types of persona?
  3. How do you define personas?

What is persona in usability?

The purpose of personas is to create reliable and realistic representations of your key audience segments for reference. These representations should be based on qualitative and some quantitative user research and web analytics. Remember, your personas are only as good as the research behind them.

What are the 3 types of persona?

3 Persona Types: Lightweight, Qualitative, and Statistical.

How do you define personas?

Persona = Person + Activity

Personas are the fictional characters created based upon the user research to represent the different user types that will use the service/ product/ site. Creating personas helps to understand users, their needs, experiences, behaviors, and goals.

Should help articles be part of the program itself or be available online?
What should you do to ensure that the best articles are suggested as agents solve cases?What makes a good knowledge article? What should you do to e...
What WCAG criteria addresses hearing-impaired users and the use of audio instructions?
How to make audio and video content in presentations accessible to people with hearing disabilities?How would you make an audio visual text accessibl...
Choosing checkbox over toggle switch for focus order?
In what situations might you use a toggle button vs a switch control vs a checkbox?What can be used instead of checkbox?What is switch and checkbox?I...