Replacing contact form with chatbot

1. Will chatbots replace mobile apps in the future?
2. Do you think chatbots can replace human conversation?
3. Should hubspot replace its human chat representatives with chatbots why or why not?

Will chatbots replace mobile apps in the future?

Chatbots escalation began in early 2016; in less than 6 months, major tech giants either launched Bot development platform, created their own Chatbot or both. According to Gartner's reportx, By 2020, 85% of customer interactions will be managed without a human. Chatbots can replace Mobile apps isn't a new affair.

Do you think chatbots can replace human conversation?

No, but they'll need to know how to work together! AI-powered virtual assistants can answer up to 80 percent of FAQs successfully, cut customer service costs by 30 percent, and reduce the workload for your agents.

Should hubspot replace its human chat representatives with chatbots why or why not?

AnswerHUBSPOT should not replace its human chat representative with chatbots completely as we haveseen in the case study that less than 20% of interactions were completed by chatbots beforeconnecting to human representatives.