Itqualityassurance
- How do I fix an email address that is already in use?
- What does it mean when an email is dropped?
- What does a delivered email mean?
How do I fix an email address that is already in use?
Delete the user. If the user exists for testing purposes or is not a legitimate end user or agent, remove the profile. This will make the email address available again as a support address. If you're trying to add a user as staff, change the user from End user to Staff member under User type.
What does it mean when an email is dropped?
Emails will typically start getting “dropped” if a user has previously bounced, unsubscribed, or reported the email as spam. Usually a dropped message is a good thing, it's the ESP respecting the wishes of that user and preventing them from receiving an unwanted email.
What does a delivered email mean?
Email delivery is when an email is successfully delivered to the receiving server. Email deliverability is when an email successful arrives in the person's inbox. It's possible to have good email delivery but poor deliverability, because the email landed in a person's spam folder rather than their inbox.
