Service

Service metrics examples

Service metrics examples
  1. What are service metrics?
  2. What is a good customer service metric?

What are service metrics?

What are service metrics and KPIs? Metrics are measures that provide you with the quantifiable information you can use to track service performance or progress. In order to obtain metrics, you need to clearly define what you want to measure, and then have a method for doing so.

What is a good customer service metric?

A great indicator of the efficiency of your customer service staff is the average time they take to resolve an issue. Having quick first response times is fine, but if you take too much time in resolving the customer's concerns, it will eventually hurt the customer experience.

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