Itqualityassurance
- Are companies allowed to delete reviews?
- Is it ethical to delete bad reviews?
- Can a user remove a Google review?
- Can you ask a customer to remove a review?
Are companies allowed to delete reviews?
Instead, there are only two ways that a review can be removed. The person who posted the review can delete it or your business can "flag the review as inappropriate." Flagging the review alerts Google that the review is fake or that it doesn't comply with Google's review policies.
Is it ethical to delete bad reviews?
Also, removing all bad reviews is unethical and somewhat contradicts the purpose of having a page for business feedback. Therefore, you can only remove negative reviews that violate a platform's terms of service and content guidelines.
Can a user remove a Google review?
Anyone with a Google account can edit or delete a review they have written.
Can you ask a customer to remove a review?
The answer is simple: The best thing your business can do is directly (and politely) ask the customer to remove or update their feedback. Contact your unhappy customer and be personable. Use their first name and apologize as necessary.
