Survey Questions on Canceling Subscription [closed]

1. How do I create a cancellation survey?
2. Why customers cancel their subscriptions?
3. What do you say to cancel a subscription?

How do I create a cancellation survey?

There are a few different ways to create cancellation surveys. Some companies use tools like Google Form, Wufoo, or Jotform. If you go this route, what you'll do is create the survey then send the link to users after they cancel. Some of these tools also allow you to embed your forms on your website.

Why customers cancel their subscriptions?

One of the most common reasons for customer churn are subscribers having too much product. If customers don't have the option or aren't aware of the ability to skip a shipment, change their schedule or try a new product they're likely to cancel their subscription.

What do you say to cancel a subscription?

State your intention directly. It is not necessary, but you may wish to explain the reason for canceling. Give enough information such as an account number, membership number, or data from a mailing label so there will be no question about who is canceling what.