Itqualityassurance
What is a holding message?
On-hold messaging is a service used by businesses and organizations of all sizes to deliver information to their callers waiting on hold or while they are being transferred. Also called audio marketing, on-hold messaging is a specialist area of marketing and branding.
What to say to put call on hold?
If you are not in a position to ask your caller to hold, tell the caller, “Please Hold” before depressing the hold button. NOTE: When placing multiple calls on hold, remember to return to the first caller you placed on hold first!!
Why are messages on hold?
Adding on-hold messages to your phone system lets customers know they're still connected and that you haven't dropped the call, thus helping to convince them to be patient and stay on hold (aka their call endurance).
