Itqualityassurance
What do you mean by user onboarding?
User onboarding is the process by which new users become proficient in an application. User onboarding encompasses the initial experience in the application, online or offline training, goal-setting, and the organization's customer success process.
How important is user onboarding?
By properly onboarding users to a new digital platform, the users know what your app is all about and how to use its key features. This, in turn, improves user retention rates as they fully understand how your digital product helps solve their pain point, so they have a good reason to return to your app.
