Itqualityassurance
- What is a good ACSI score?
- What is the ACSI scale?
- Why is ACSI important?
- What is a good customer satisfaction index?
What is a good ACSI score?
*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score.
What is the ACSI scale?
American Customer Satisfaction Index (ACSI) is an index based on three different values: Customer expectations, perceived quality, and perceived value. These parameters consider different aspects of customer satisfaction. The weight for each of these factors is calculated using a proprietary technology.
Why is ACSI important?
The ACSI benefits business, researchers, policymakers, and consumers alike by serving as a national indicator of the health of the U.S. economy, as well as a tool for gauging the competitiveness of individual firms and predicting future profitability.
What is a good customer satisfaction index?
Score 1 – 5 (1 = poor/dissatisfied) (5 = Good / very satisfied) Perceived quality Perceived value Satisfaction with sales assistance provided No returns – actual data obtained during the survey period.
