Itqualityassurance
- Why do people try to reset your password?
- Why do administrators ask users to change their password during the first login?
- How do you assist a customer with a password reset?
- How to allow users to reset their own passwords in Office 365?
Why do people try to reset your password?
If someone keeps trying to request a password reset, your email address can be fetched by malware, phishing emails, or attacking Internet sites. Run anti-virus/anti-malware scans on your computer. Make sure not to post your email address publicly or subscribe to suspicious web pages.
Why do administrators ask users to change their password during the first login?
Initial password change is mostly used to prevent the "default password" problem. When setting up accounts, especially a large amount of accounts, administrators tend to use passwords like "changeme1", "changeme2", or such default easy passwords.
How do you assist a customer with a password reset?
In summary, if your customer says, “I can't log in!” ask them how they accessed the sign-in page. If they are in the right place, send them a reset link. Send them the correct sign-in link if they're in the wrong place. Verify their email address to make sure they receive the password reset email.
How to allow users to reset their own passwords in Office 365?
In the left navigation pane, select Users, and then on the Users - all users page, select Password reset. Select All to enable self-service password reset, and then select Save.
