Device

Users unable to use 2FA/MFA

Users unable to use 2FA/MFA
  1. What are some of the problems of 2FA or MFA?
  2. Why is 2FA enable not working?
  3. What happens when MFA fails?

What are some of the problems of 2FA or MFA?

The problem with 2FA isn't 2FA itself. It's how it's deployed. If an attacker can break any link in the 2FA chain, he can break into your systems. Some of the methods recently used to crack 2FA are good old phishing and social engineering.

Why is 2FA enable not working?

In most cases, 2FA fails because the time on each device is not synchronized. For 2FA to function properly, the date and time on the device on which you are logging in to Proton Mail must be exactly the same as those of the device where you receive your 2FA code.

What happens when MFA fails?

The obvious answer is to disable MFA for affected user accounts while the outage continues and then re-enable the accounts for MFA immediately the outage is over and normal service resumes. Of course, this assumes that you can still sign into an administrator account to reset MFA for users.

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