Chat

Visibility of live chat bubble

Visibility of live chat bubble
  1. Why is a live chat feature good?
  2. How do I change my live chat icon?
  3. How do I hide Zendesk chat widget?

Why is a live chat feature good?

Live chat improves the support experience for customers

The top reason why customers prefer live chat is that it lets them get their questions answered immediately. With live chat, you give customers a way to reach you in the exact moment that they have questions or problems they can't solve.

How do I change my live chat icon?

Enter Settings -> Chat widget -> Customization. Select Customize on website.

How do I hide Zendesk chat widget?

To hide the Chat widget by default

In the Chat dashboard, select Settings > Widget and click the Settings tab. In the Hide Widget section, enable Turn off Chat widget.

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