What is first, a customer journey map, personas creation or user cases?

1. What is the first step of customer journey map?
2. What comes first user flow or user journey?
3. What are the 4 stages of journey mapping?

What is the first step of customer journey map?

1) Identify, list and outline all existing branded touchpoints. Get started by creating a list of all the different ways a customer can interact with your brand. The more detailed and specific you can be with this list, the more detailed and specific your Customer Journey Map will be.

What comes first user flow or user journey?

Start by mapping the main stages of the user journey, then add experience details with user flow maps. Also, it's important to note that user journeys are used to map the entire journey of a user or specific interactions for a more granular view.

What are the 4 stages of journey mapping?

There are at least four stages in a customer journey: inquiry, comparison, purchase and installation. These stages may have different names; inquiry, for example, is sometimes called awareness. Often, there is a fifth stage called loyalty or advocacy.