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In other words, a scenario can be thought of as a singular situation and a journey can be a collection of scenarios that together form a narrative that defines the users total experience using your site. i like to add, that user journeys usually shows the emotional state of the experience.
- What is scenario in user journey?
- What is the difference between a user journey and a use case?
- What is the difference between user journey and user flow?
What is scenario in user journey?
User scenarios are detailed descriptions of a user – typically a persona – that describe realistic situations relevant to the design of a solution. By painting a “rich picture” of a set of events, teams can appreciate user interactions in context, helping them to understand the practical needs and behaviors of users.
What is the difference between a user journey and a use case?
A use case is a description of the scenario and the user experiences and actions as well as the system responses etc... A user journey describes the need and emotion of the user leading to the scenarios and is often prefaced by a user persona.
What is the difference between user journey and user flow?
The key difference between a user flow and a user journey is that a user journey gives a macro view of a customer experience, while a user flow gives a more zoomed-in view of the actions of a user. The key similarity between these two tools is that they're user-centered.
