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Although they both map out the path of a user, they do so in different ways. The key difference between a user journey and a user flow is that a user journey focuses on the overall experience of an individual user, while a user flow focuses on each step in the design process.
- What is the difference between user journey and customer journey?
- What is a task flow?
- What is a user journey?
- What is a journey flow?
What is the difference between user journey and customer journey?
It's only digital: user journey focuses exclusively on user experience on the web, while customer journey includes offline interactions too. For example, if a person contacts you on your customer service line, that data goes onto your customer journey as well.
What is a task flow?
A task flow is the portion of a task definition that shows the flow of the task; that is, the diagram of the steps in a task. A task flow is similar to a workflow, as are their respective design tools. However, the task flow and workflow are used to perform different kinds of processes.
What is a user journey?
A user journey is a path a user may take to reach their goal when using a particular website. User journeys are used in designing websites to identify the different ways to enable the user to achieve their goal as quickly and easily as possible.
What is a journey flow?
User journey and user flow are two tools that are used to describe the process of interaction between a user and a product. Many designers consider user journey and user flow the same thing.
