Performance

What is the right way to display the KPI number?

What is the right way to display the KPI number?
  1. What is a KPI number?
  2. What is KPI format?
  3. Does a KPI have to be a number?

What is a KPI number?

KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.

What is KPI format?

A key performance indicator (KPI) is a quantifiable measure of performance over time for a specific strategic objective. Business leaders and senior executives use KPIs to judge the effectiveness of their efforts and make better informed decisions.

Does a KPI have to be a number?

Because it's a measurement, the natural assumption is that KPIs should always be a number; something we can count. However, evaluation, particularly of service and customer experience, often go beyond a number.

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