Itqualityassurance
- What do you say to customers when systems are down?
- How do you tell a customer you'll no longer service them?
- What is outage notification?
What do you say to customers when systems are down?
System outage notification template
Some customers are seeing [problem]. We're aware of the issue and are working on it urgently. We're really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in [timeframe] with the latest information.
How do you tell a customer you'll no longer service them?
Stay calm, rational and polite. Give reasons for terminating the relationship, but keep emotion and name-calling out of the conversation. Follow-up with a phone call. You can start the process with an email, but you should follow-up with a phone call to talk your client through the process and answer any questions.
What is outage notification?
Outage Notification Form means the completed document from Seller notifying Buyer of an outage of the Project in a form reasonably acceptable to Buyer.
